Questions & Answers
1. What features are included?
All features are included with every plan.
2. How many users on the software can I have?
You can have as many users as you need. There is no extra charge. You can all work on the same program on different computers at the same time and in different locations.
3. Are there any extra charges for anything?
No, there are no extra charges for anything except: Online Rent Payments (see #16 below) and Tenant Screening. Both of these are optional services and if you already have a provider for that you can certainly continue to use them. The cost for a credit report is $9.95 and for our most popular package you get a Credit Report with a FICO Score and SSN Verified on Credit Data, PLUS 2 National Eviction Reports (most offer only 1) with Sex Offender, Terrorist search and Most Wanted Criminal search for only $14.95 per tenant. This is a great service because you get the reports instantly instead of having to wait for someone else to run it for you and then email you. You can even run the screening from your phone. We also have several 3rd party vendors such as Vista Print that do charge extra for some marketing and other services but these are entirely optional and there are no monthly fees.
4. How does the Tenant Screening work?
We have partnered with AOAUSA.com to provide this service and to offer the best price possible. The cost for a credit report is only $9.95. For our most popular package you get a Credit Report with a FICO Score and SSN Verified on Credit Data, PLUS 2 National Eviction Reports (most offer only 1) with Sex Offender, Terrorist search and Most Wanted Criminal search for only $14.95 per tenant. This is a great service because you get the reports instantly instead of having to wait for someone else to run it for you and then email you. You can even run the screening from your phone. We also offer some premium packages with even more screening tools available.
5. Is my data safe?
Absolutely, yes! During purchase, your data is encrypted and protected by Paypal, our U.S-based payment processor, and verified by Verisign. When you’re logged in and using Property Manager Cloud, your data is also encrypted and secured. In both cases, the site uses 256-bit SSL technology, the same as banks and other secured websites, to ensure your data is not intercepted during transmission.
Our head programmer also is a top level programmer at a Nuclear Facility. The data is backed up twice daily at 2 separate locations. When you use our web-based software, your data is stored on secure, always-updated, backed-up daily enterprise-class servers in a state-of-the-art, highly-secure data center. One is at a secure GoDaddy Server (a world-class data network with data centers) and another is at a secure offsite location. Since we have dedicated servers it makes our program faster. We spared no expense to make our software fast and secure.
6. Can I back up my data?
Yes. We have several options to export your data.
7. Why do you need my credit card if it’s a free trial?
We need your billing information to reduce fraud and verify you have a valid credit card should you upgrade, keep your account open, or order any paid products such as tenant screening or automatic rent collections. This will also prevent any interruption in service
8. Can I cancel anytime?
Absolutely. You can cancel your account whenever you’d like and your credit card will no longer be billed.
9. How am I billed?
Billing occurs monthly based on the day of the month you sign up.
10. Can I upgrade my plan?
Yes. All you do is cancel your plan and then resign up for the new plan. Don’t worry none of your data will be lost.
11. Can you tell us more about Property Manager Cloud?
Property Manager Cloud has been providing solutions to property managers and landlords for the past decade in the US, Canada and worldwide. Our web-based application offers robust functionality, yet is flexible enough for those managing single units to those overseeing 500 units or greater. It is a great fit for apartments, condominiums, single family homes, and just about any type of rental property. Our software is used by the founder of Mr. Landlord.com (Jeffrey Taylor) and other national speakers.
Property Manager Cloud gives our users the tools to automate daily processes such as applications, maintenance requests, notices to tenants, accounting, and more. Save time and money while reducing your paper trail, while also having access to information anytime, anywhere. Set up secure, automatic debit with your residents for convenience and upload pictures, details, and estimates to track maintenance requests more efficiently. Users can run multiple background checks on prospective tenants to make quicker decisions and speed up the application process.
You will like Property Manager Cloud because we offer a tenant portal, connecting management with their residents. This is where residents can create maintenance requests, pay rent, monitor balance and view history. Property Manager Cloud also includes an owner portal where users have a real-time view of their properties in multiple locations and report generation capabilities. Property Manager Cloud is priced on a subscription basis and you are free to cancel at anytime. Since everything is stored securely in the cloud, it alleviates the need to buy additional hardware or invest in updates. For smaller to mid-sized property management companies in the market for a software package to maximize efficiency in the office, Property Manager Cloud is a great option to consider.
12. Will this software work with section 8 and subsidized housing property?
Yes. Many of our customers have properties with Section 8 and government type housing.
13. Will this work with any type of property?
Yes, it will work with any type of property. We have customers with every type of property imaginable including a nursing home.
14. Will this software work in other countries such as Canada?
Yes. We have customers in every state of the U.S, most Provinces and Territories in Canada and many other countries.
15. What is web-based software anyway?
Web-based software is software you use over the internet with a web browser. You don’t have to install any CDs, download any software, or worry about upgrades. If you use online banking or web-based email program like Gmail then you’ve already used web-based software.
16. How does your online Rent Collections work?
Q. Who provides the online rent payment option?
Q. How can I contact AgilePayments.com?
Q. What are the charges for Online Payments?
A. They charge 2.9% for credit card processing plus .30 cents per authorization. For ACH processing the cost is .40 cents per transaction. There is also a $20 monthly gateway fee to use this service.
Q. How long after the tenant pays online do I get the money in my account?
A. 4 business days for ACH payments and 24-48 hours for Credit Card Payments.
Q. Does this service work with Canada customers?
A. Yes. You will have a separate application for credit card processing however, which will be emailed to you. Please contact them for info.
Q. How long does the approval process take?
A. 2-3 business days.
Q. How can the tenant pay us rent online?
A. The tenant can pay online by logging into the tenant portal and then clicking on the link in the portal. This will need to be set up with AgilePayments and then we will place a link in your Tenant Portal. That will take them to the online payment provider and they can make a payment to you from there. You can also have them go directly to AgilePayments.com and they can pay there as well.
Q. Do we have to use AgilePayments.com?
A. No, you can use any provider you prefer. You will just enter the payments into the software as you get them.
Q. Can I continue to use AgilePayments.com if I cancel my account with PropertyManagerCloud.com
A. Yes, you can continue to use the service for as long as you want. They integrate with several other software providers as well.
17. Will the software work on a Mac or PC?
Yes, it will work on any type of computer as long as you have internet access.
18. Do you have an app for the software?
We don’t have an app at this time because we have designed the software to fully work on any device or tablet. You are able to fully use it on your iPad or Android device or phone.